Cancellation & Refund Policy — RESULT Fitness

• You can cancel or reschedule a booked session at no cost with at least 48 hours’ notice before the session start time.
• A session cancelled with less than 48 hours' notice is forfeited and charged.
• Your agreed recurring price does not change because of a late cancellation, and the session is not automatically replaced.
• Please give notice by your usual coaching channel or by email so it is on record.

• A session missed without notice is treated as taken and is charged or deducted from your package.
• Arriving more than 15 minutes late without prior notice may be treated as a no-show, with the session charged or forfeited.
• If you are running late and let us know, we will train you for the time remaining in the slot where possible.

Training fees are payable in advance. Recurring coaching is billed every 4 weeks in advance via Stripe; one-off assessments, single sessions, session blocks and drop-ins are paid at the time of purchase.

As a general rule, and except where required by applicable law, fees paid in advance are not refundable for unused sessions, for illness, or if you move away or your circumstances change. Where you cannot train for an extended period, please speak to us — we will look at pausing or rescheduling rather than simply losing the time, at our discretion.

• Recurring coaching requires one month’s written notice by email to myresult.fitness@gmail.com.
• Coaching continues and 4-week billing continues as normal through the notice period, and the sessions in that period remain yours to use.
• The agreement continues until it has been properly terminated in this way; simply stopping bookings does not end billing.
• We will confirm your final billing date in writing when we receive your notice.

Discounted rates on 3, 6, 9 and 12-month commitments are offered in exchange for the length of the commitment. If you end that commitment early, the sessions already delivered may be recalculated at the standard single-session rate of £80 per session, and you may be responsible for the difference between that recalculated amount and what you have already paid before the termination is finalised.

We will always set this calculation out to you in writing before anything is charged. This is subject to applicable law.

Where we end coaching because of non-payment, failure to follow the agreed coaching guidelines, or persistent disengagement, remaining sessions may be forfeited, except where a refund is required by applicable law. Where we end coaching for reasons that are not attributable to you, we will refund or credit unused, pre-paid sessions.

If we have to cancel a session, you will be offered an alternative time or the session will be credited back to you in full. If we cannot continue delivering a package you have pre-paid for, we will refund the unused balance.

Nothing in this policy affects your statutory rights. If you are a consumer, you keep your rights under UK consumer protection legislation, including your rights where a service is not carried out with reasonable care and skill, and any cancellation rights that apply to distance or off-premises purchases. Where any part of this policy conflicts with those rights, your statutory rights prevail.

Email myresult.fitness@gmail.com with your name, the package or session concerned and what you would like to happen. We aim to respond within a few working days and will always explain the outcome in writing.

RESULT Fitness · PureGym Palmers Green, Green Lanes, London N13 4JD · +44 7584 688834.